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Mac OS X Support Essentials

Mac OS X Support Essentials

Categories digital media

Duration 3 days

Time 10am - 5pm

Course fee 4,200 AED

OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mountain Lion and Mavericks. This course is designed to give you a tour of the breadth of functionality of OS X and the best methods for effectively supporting users of Mac OS X. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who's it for:

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs

What you will learn

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Features and functionality of OS X, including how to find additional information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification 


Knowledge of OSX and basic computer navigation

Certification exam

Students can take the Mac OS X Support Essentials 10.8 Exam to earn Apple Certified Support Professional (ACSP) 10.8 certification

Course outline

  • Installation
  • User Accounts
  • File Systems
  • Data Management
  • Applications and Processes
  • Network Configuration
  • Network Services
  • Peripherals and Printing
  • System Startup

how to get there

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contact via e-mail

contact via phone +971 2 401 2454

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