OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
what you need to know about this course
OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
who it's for:
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs
- Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs
what you will learn
- The troubleshooting process and how to become more efficient with available tools and resources
- OS X 10. Lion features in depth, including how to find additional information
- How to prepare for Apple Certified Support Professional certification
prerequisites
Knowledge of OSX and basic computer navigation
outline:
- Installation
- User Accounts
- File Systems
- Data Management
- Applications and Processes
- Network Configuration
- Network Services
- Peripherals and Printing
- System Startup
certificationexam
Students can take the Mac OS X Support Essentials 10.7 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification
for more course details
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tadreeb@twofour54.com
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+971 2 401 2454
